Welcome to Lume Water. These Terms and Conditions govern your use of the website lumewater.in and the services provided by Lume Water. By accessing or using our website or mobile application or purchasing our products, you agree to comply with these terms.
If you do not agree with any part of these terms, please do not use our services.
Lume Water provides premium alkaline ionized drinking water and water delivery services. Our services may include:
Online ordering of water products
Subscription-based water delivery
Mobile app ordering services
Customer support and service management
By using our website or services, you confirm that:
You are at least 18 years of age.
You have the legal authority to enter into a binding agreement.
You will provide accurate and complete information when placing orders.
We strive to ensure that all product descriptions, images, and pricing are accurate. However:
Product availability may change without notice.
Prices may be updated periodically.
Packaging or design may vary slightly from images displayed.
Lume Water reserves the right to modify or discontinue products or services without prior notice.
When placing an order on lumewater.in:
All orders are subject to availability and confirmation.
Payment must be made through approved payment methods such as UPI, credit card, debit card, net banking, or other supported methods.
Lume Water reserves the right to cancel or refuse orders due to payment issues, incorrect pricing, or suspicious activity.
We aim to deliver products within the promised timeframe; however,
Delivery times may vary depending on location, traffic, weather conditions, or operational issues.
Customers must ensure that accurate delivery details are provided.
Lume Water is not responsible for delays caused by incorrect address details.
If you subscribe to regular water delivery:
Deliveries will be scheduled according to your selected plan.
Subscription fees may be billed weekly, monthly, or annually depending on the selected plan.
Customers may cancel or modify subscriptions through the website or mobile app.
Orders may be canceled before dispatch. Refund policies include:
Refunds for canceled orders will be processed within 5–10 business days.
Refunds will be issued to the original payment method.
Once a product has been delivered and opened, it may not be eligible for refund unless defective.
All content on lumewater.in, including:
Logos
Images
Graphics
Text
Website design
are the intellectual property of Lume Water and are protected by copyright and trademark laws.
Unauthorized use, reproduction, or distribution is strictly prohibited.
Users agree not to:
Use the website for unlawful purposes
Attempt to gain unauthorized access to systems
Interfere with website functionality
Upload malicious software or harmful content
Violation of these rules may result in termination of access to services.
Lume Water provides alkaline ionized drinking water intended for general hydration. However:
The products are not intended to diagnose, treat, cure, or prevent medical conditions.
Customers should consult a healthcare professional for medical advice.
Lume Water will not be liable for:
Indirect or incidental damages
Loss of data or profits
Delivery delays beyond our control
Our liability is limited to the amount paid for the purchased product or service.
Our website may include links to third-party websites. Lume Water is not responsible for the content or policies of those websites.
Your use of our website is also governed by our Privacy Policy, which explains how we collect and use your information.
Lume Water reserves the right to update or modify these Terms & Conditions at any time. Updated terms will be posted on this page with a revised effective date.
These Terms & Conditions shall be governed by the laws of India, and any disputes shall be subject to the jurisdiction of the courts located in [Your City/State].
If you have any questions regarding these Terms & Conditions, please contact us:
Lume Water
Website: lumewater.in
Email: info@lumewater.in
Phone: +91-9821717316
