At Lume Water, we are committed to providing high-quality alkaline ionized drinking water and reliable delivery services. This Refund & Cancellation Policy outlines the conditions under which refunds, cancellations, or replacements may be processed.
By placing an order through lumewater.in or our mobile application, you agree to the terms described below.
Customers may cancel an order under the following conditions:
Orders can be canceled before the product is dispatched for delivery.
Once the order has been shipped or delivered, cancellation may not be possible.
To cancel an order, customers should contact our support team immediately.
Approved cancellations will be eligible for a refund according to this policy.
Refunds may be issued under the following circumstances:
The order was successfully canceled before dispatch.
The product delivered was damaged, defective, or incorrect.
The delivery could not be completed due to operational issues from our side.
Customers must report any issues within 24 hours of delivery.
If a product arrives damaged, leaking, or defective, customers may request:
A free replacement, or
A refund, depending on the situation.
Proof such as photos of the damaged product may be required.
Refunds may not be provided in the following cases:
The product has already been opened or consumed.
The issue was reported after the allowed reporting time.
Incorrect delivery information was provided by the customer.
Delivery failed due to customer unavailability.
If a refund is approved:
Refunds will be processed within 5–10 business days.
The refund will be credited to the original payment method used during the purchase.
Processing time may vary depending on the bank or payment provider.
For subscription-based water delivery services:
Customers may cancel their subscription before the next billing cycle.
Charges already processed for the current cycle may not be refundable.
Future deliveries will be stopped once the cancellation request is confirmed.
To request a cancellation, replacement, or refund, please contact us:
Lume Water
Website: lumewater.in
Email: info@lumewater.in
Phone: +91-9821717316
